ANSTS - Bus Ticket Booking | Andaman & Nicobar

Grievance Redressal

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You can submit your grievance related to ANSTS Online Services

If you are a registered user of ANSTS Online Service, please submit your complaint / grievance through the user dashboard after successful login.

If you are not satisfied with the action taken, you may send your grievance to the ANSTS Help Desk.

Email : ants-support[at]and[dot]nic[dot]in

Please feel free to contact

Transport Officer, Bus Terminus, Port Blair

Email : ants-support[at]and[dot]nic[dot]in

Phone : 03192-234660

24/7 Phone Support

03192-234660

Official Website

https://transport.and.nic.in/

Email Support

ants-support[at]and[dot]nic[dot]in

Online Booking Refund Protocol: Ticket booked through Online, refund will be done to their respective Credit Cards/Debit Cards/Bank Accounts according to the Bank procedure. No refund will be done at ANTS ticket booking counters.

Detailed Cancellation Policy is available under About Us > Policies of Home Page.

Cancellation Slabs

(Excluding the reservation charges, transaction charges and service tax which are non-refundable)

Cancellation Timeline Window	Deduction / Penalty Amount
From 24 Hrs To 0 Hrs before the scheduled departure time	60% amount will be deducted.
From 72 Hrs To 24 Hrs before the scheduled departure time	25% amount will be deducted.
Prior to 72 Hrs from the scheduled departure time	Rs.15/- will be deducted from total amount.

Operational Regulations & Terms

Service Cancellations: If the service is cancelled by ANTS for operational or any other reasons then 100% charges (inclusive of GST) will be refunded.
Bus Breakdown Clause: Further, no refund will be given in case of bus breakdown.
Non-Refundable Components: Transaction charges and service tax charged are non-refundable.
No-Show Passengers: No refund will be given to 'No-SHOW' passengers who do not report at the boarding point time.
Passenger Refunds: In respect of e-tickets cancelled by the passengers, ANTS will refund the amount applicable to the concerned. The refunded amount is transferred back to the passenger's Credit/Debit card/Other payment options.
Post-Departure Constraint: No refund will be made after departure of the bus.
Partial Modifications: Partial cancellations are allowed in respect of e-tickets.
No Mail Operations: No Email request will be entertained for cancellation of e-tickets. It must be executed online by logging into the application panel.

Thank you for organizing your journey with ANTS.